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Hospitality

Operational performance, guest expectations, and service strategy. 

It's the destination not the hotel!

Hotel school students and even professors often forget that tourists, whether travelling for business or leisure, are drawn to...
Daniel Ciapponi
Reading Time: 3 min

Hotel chains want to be more like Airbnb

Although Airbnb has been around for a little over a decade, it is only in the last 4 to 5 years that the accommodation rental...
EHL Insights
Reading Time: 3 min

Recipes for success: Why are restaurants important for hotels?

Restaurants are a key success factor for hotels; thus getting the right concept for a given property is crucial. Jan Smeets,...
EHL Insights
Reading Time: 3 min

Pitfalls of Vertical Integration in Airline and Hotel Partnerships

Vertical integration has long been a part of the travel industry, with airlines and hotels often choosing ownership-based...
Bianca Lüthy
Reading Time: 12 min

Renting out hotel rooms by the hour to boost your revenue

Renting out hotel rooms by the hour is nothing new and has traditionally been associated with the world's oldest profession, or...
Kanav Mata
Reading Time: 3 min

Is Technology the Future of Hospitality?

It is very important to be up-to-date with the most modern technology or trends that are running and rising in the hospitality...
EHL Insights
Reading Time: 2 min

Hotel Consolidation: Marriott’s Playbook for Portfolio Management

The hotel industry has long been shaped by mergers and acquisitions, with Marriott’s 2016 acquisition of Starwood Hotels &...
Daniel Ciapponi
Reading Time: 5 min

The growing importance of storytelling as a hospitality skill

Choir singing, storytelling and theatre combine with selected delicacies at the evening event “The Flying Cow" to create an...
Daniel Ciapponi
Reading Time: 3 min

TUI is one of the world's biggest hoteliers!

In conversations about major hotel groups, how often have you heard mentioned the names of the big tour operators like TUI? ...
EHL Insights
Reading Time: 3 min

Why Do People Use Airbnb?

When Airbnb launched in 2008 as a way to rent out spare rooms, few expected it to become one of the most disruptive forces in...
EHL Insights
Reading Time: 7 min