Hospitality
Operational performance, guest expectations, and service strategy.
INTERVIEW: Global Expansion for Hotel Brands
In an increasingly globalized world where travel has become faster, cheaper, and more convenient, the hospitality industry has...
Kimberly Yoong
Reading Time: 2 min
Ecosystems Strategy in the Age of Digitization
The transformation of the hospitality industry is relentlessly progressing. In the past 20 years the hospitality landscape has...
Dr Nicole Hinrichs
Reading Time: 3 min
Redefining The Value Chain: Lessons from Thomas Cook’s Demise
Thomas Cook: An Industry Perspective On September 23rd, 2019, Thomas Cook – one of the world’s oldest travel companies – declared...
Dr Achim Schmitt
Reading Time: 3 min
5 biggest fails while learning Hospitality Skills
While we all struggle to learn new skills, we thought it would be interesting to showcase the process and therefore have gathered...
EHL Insights
Reading Time: 7 min
The Best Airline to Work For: Lessons in the Art of Hospitality
For anyone dreaming of a career in aviation, a key question often arises: What is the best airline to work for? It goes beyond...
EHL Insights
Reading Time: 6 min
Why Singapore Hotels are Tapping Into Biophilic Design
Singapore is stepping into this field by building a Super Low Energy (SLE) resort in the backyard of its National Singapore Zoo....
Holden Madison
Reading Time: 3 min
Is Singapore Becoming the World’s Next Innovation Hotspot?
Today, innovation labs come in all shapes and sizes, whether it be: concept development labs: fostering collaboration and...
EHL Insights
Reading Time: 3 min
Swiss Hotel Brands: Market Structure & Key Players
Switzerland’s hotel brand market operates according to a different set of rules than most European destinations. Structural...
EHL Insights
Reading Time: 6 min
Meet the biggest hotel chains in the world
The world's largest hotel chains have to be doing something right. For the hospitality student, major hotel chains offer case...
EHL Insights
Reading Time: 2 min
Hospitality Management: What are Millennials Looking for?
My thesis set out to answer these questions, based on a sample of 525 graduating students from four Swiss hotel management...
EHL Insights
Reading Time: 2 min