What will the hospitality industry look like in 2030?
Explore 6 practical scenarios for the future developed with 40 Hospitality Industry leaders and illustrated by our students. By...
The Future of Hotel Design
As the global hospitality marketplace evolves and travelers’ preferences shift, what are the future trends that hotel designers...
EHL Insights
Reading Time: 3 min
What Are Private Banking Services?
At a Glance Private banks have always adopted CX principles from hospitality to differentiate themselves in a competitive...
Dr Margarita Cruz
Reading Time: 10 min
Loyalty and Hospitality: Taking on the OTAs
After years of complaining about online travel agencies (OTAs) and how they have inserted themselves in the relationship with...
Scott Dahl
Reading Time: 1 min
The Better Hotel Investment: Luxury or Lifestyle?
We would all like to be rich enough to buy a trophy hotel in central London, Paris or Singapore. Imagine the kudos in being able...
Jia Zou
Reading Time: 7 min
Leading Through Disruption in Hospitality
The hospitality industry has seen rapid change over the past decade, with new technologies, online platforms and markets ushering...
EHL Graduate School
Reading Time: 5 min
Hygge: An example of hospitality across cultures
The Oxford Dictionary defines hospitality as “the friendly and generous reception and entertainment of guests, visitors, or...
Emilie Suter
Reading Time: 2 min
Will smart hotels be autonomous or connected?
By 2030, multiple changes will occur and will influence the hospitality industry due to globalization, one of them being a shift...
EHL Insights
Reading Time: 2 min
Hotel Profitability: Margins, Metrics & Strategies
Hotel profitability is a composite of revenue performance, cost structure, asset value, and operational efficiency, none of which...
EHL Insights
Reading Time: 9 min
Personalization in hotels: Stay relevant with customized services
Hoteliers are seeing their relevance diminishing almost by the day as customers increasingly turn to alternative (non-hotel)...
Dr Meng-Mei Maggie Chen
Reading Time: 5 min