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Hospitality

Operational performance, guest expectations, and service strategy. 

Chinese Hotel Chains Expand Overseas

As more and more Chinese tourists go abroad on holiday, China’s budget hotel chains are expanding overseas to serve the country’s...
Stuart Pallister
Reading Time: 3 min

Inspiration, Innovation and Transformation in the Hospitality Industry

The good, the great and the – sometimes – downright innovative came together in Berlin this month to discuss the state of the...
EHL Insights
Reading Time: 2 min

The Sharing Economy: Opportunities for Hoteliers

Attend a hotel conference these days and the issue of the sharing economy is likely to raise its head, in particular competition...
Remy Rein
Reading Time: 3 min

Total Revenue Management: Beyond Number Crunching

Industry practitioners and revenue management (RM) educators are in agreement: there is a great shortage of well-qualified...
Dr Cindy Heo
Reading Time: 3 min

Consolidation: Let’s get Together

After a decade of intense global consolidation in many other industries, it is finally the turn of hotels. Hotel transaction...
EHL Insights
Reading Time: 4 min

The geopolitics of hospitality

What roles do cooking and hospitality play in international relations? The Politics and Diplomacy of Cooking and Hospitality...
EHL Insights
Reading Time: 3 min

What will the hotel room of the future look like?

EHL's "Future of Hospitality" contest participants came up with many thought-provoking ideas. Our panel of experts had great...
EHL Insights
Reading Time: 2 min

Will globalization fragment or consolidate the hospitality industry?

By 2030, multiple changes will occur and will influence the hospitality industry due to globalisation, one of them being a shift...
EHL Insights
Reading Time: 1 min

CEO pay: Aligning Shareholders, Executives

CEO pay has been a controversial topic in the media as some executives have enjoyed huge salaries, bonuses, stock options and...
Dr Giuliano Bianchi
Reading Time: 2 min

Is hospitality becoming more fragile or more resilient?

By 2030, multiple changes will occur and will influence the hospitality industry due to global changes, one of them being an...
EHL Insights
Reading Time: 2 min