Hospitality
Operational performance, guest expectations, and service strategy.
‘Hospitality Vibes’: Human Interaction at the Heart of the Industry
Societal changes, COVID-19, talent shortages and digitalization have created a perfect storm for the hospitality industry. The...
Dr Meng-Mei Maggie Chen
Reading Time: 7 min
The Complete Guide to Hotel Operations
Hotels are multifaceted businesses, with many teams working together to drive success. Consequently, hotel operations management...
Veronika Mercier
Reading Time: 8 min
Sustainability Trends in Hospitality: Strategies and Examples
Climate change is driving the world’s agenda. Business leaders everywhere are wrestling with how to respond to rising public and...
EHL Insights
Reading Time: 7 min
Hotel Interior Design: Creating Spaces That Work Smarter
Hotel interior design is the heartbeat of your property’s appeal. It’s the first handshake with guests, the silent promise of...
EHL Graduate School
Reading Time: 6 min
Key Hospitality Data & Industry Statistics to Watch for 2025
A decade ago, who would have guessed that robots would check you into hotels, AI would personalize your room temperature, and...
Bianca Lüthy
Reading Time: 9 min
Switzerland Tourism Decline: Causes, Future Outlook and Strategic Solutions
The International Tourism in Switzerland Conference, hosted by EHL Hospitality Business School on November 22, 2024, addressed...
Ronald Sone
Reading Time: 6 min
Hospitality Industry Trends for 2026
Change is the only constant in hospitality. With guest satisfaction and experience at the core of success, hospitality companies...
Bianca Lüthy
Reading Time: 11 min
Key Hospitality Technology Trends to Watch in 2025
The hospitality industry is undergoing a significant transformation due to advances in technology. Innovations in software,...
EHL Graduate School
Reading Time: 9 min
MBA in Hospitality: Developing the Most Valuable Leadership Skills
You need certain skills to successfully lead a team and become a respected manager in any field. Being inspirational, having...
Veronika Mercier
Reading Time: 4 min
Guests with Autism: A Study on Social Sustainability
In today's evolving business landscape, social sustainability has emerged as a crucial pillar of responsible governance,...
Deepti Gupta
Reading Time: 4 min