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Hospitality

Operational performance, guest expectations, and service strategy. 

‘Hospitality Vibes’: Human Interaction at the Heart of the Industry

Societal changes, COVID-19, talent shortages and digitalization have created a perfect storm for the hospitality industry. The...
Dr Meng-Mei Maggie Chen
Reading Time: 7 min

The Complete Guide to Hotel Operations

Hotels are multifaceted businesses, with many teams working together to drive success. Consequently, hotel operations management...
Veronika Mercier
Reading Time: 8 min

Sustainability Trends in Hospitality: Strategies and Examples

Climate change is driving the world’s agenda. Business leaders everywhere are wrestling with how to respond to rising public and...
EHL Insights
Reading Time: 7 min

Hotel Interior Design: Creating Spaces That Work Smarter

Hotel interior design is the heartbeat of your property’s appeal. It’s the first handshake with guests, the silent promise of...
EHL Graduate School
Reading Time: 6 min

Switzerland Tourism Decline: Causes, Future Outlook and Strategic Solutions

The International Tourism in Switzerland Conference, hosted by EHL Hospitality Business School on November 22, 2024, addressed...
Ronald Sone
Reading Time: 6 min

Key Hospitality Technology Trends to Watch in 2025

The hospitality industry is undergoing a significant transformation due to advances in technology. Innovations in software,...
EHL Graduate School
Reading Time: 9 min

MBA in Hospitality: Developing the Most Valuable Leadership Skills

You need certain skills to successfully lead a team and become a respected manager in any field. Being inspirational, having...
Veronika Mercier
Reading Time: 4 min

Guests with Autism: A Study on Social Sustainability

In today's evolving business landscape, social sustainability has emerged as a crucial pillar of responsible governance,...
Deepti Gupta
Reading Time: 4 min