How Airbnb and short-term rentals reshape rural and urban communities
In less than two decades, short-term rentals have thoroughly transformed the hospitality industry, wresting 15% market share from...
Dr Cindy Heo
Reading Time: 5 min
Navigating challenges of AI and maximizing value in the service sector
Artificial intelligence is revolutionizing not only traditional sectors but also reshaping the very essence of hospitality and...
Dr Nicole Hinrichs
Reading Time: 3 min
Defining service excellence: Setting the highest standards of service in 2024
Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience –...
Kimberly Yoong
Reading Time: 7 min
What is the triple bottom line and how does it work?
In a world where corporate greed and profiteering have been cited as two of the primary drivers behind the ongoing cost-of-living...
EHL Graduate School
Reading Time: 5 min
How consumer insight is a driving force in navigating CSR
It used to be the case that organizations were only responsible to their owners and shareholders. The primary goal was to make a...
EHL Graduate School
Reading Time: 5 min
Decoding consumer psychology: Secrets to customer delight
By strategically integrating joy and surprise into your customer interactions, you tap into the realm of consumer psychology....
EHL Graduate School
Reading Time: 5 min
The Importance of Cultural Intelligence in Hospitality
We all know that good service is kind, correct, respectful, efficient, and effective, but what if those qualities mean different...
EHL Insights
Reading Time: 5 min
Why is ESG important? Navigating challenges, embracing sustainability
Environmental, social, and governance (ESG) issues are increasingly prominent in the decision-making processes of investors,...
Stefan Güldenberg
Reading Time: 4 min
Transforming customer experience management: The power of hospitality
More than a mere word, hospitality has evolved from being a term primarily associated with the hotel and restaurant industry to...
Veronika Mercier
Reading Time: 4 min