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Hospitality

Operational performance, guest expectations, and service strategy. 

The potential of green financing for hotel real estate in Asia

In the face of growing climate change challenges, the sustainability paradigm is rapidly reshaping business strategies worldwide.
Dr René-Ojas Woltering
Reading Time: 4 min

The future of hotel distribution channels: Seizing opportunity in channel disruption

The hotel distribution channel landscape is undergoing a seismic shift. Online travel agencies (OTAs) that once leveled the...
Jochen de Peuter-Rutten
Reading Time: 8 min

What is the hospitality industry? All your questions answered

The hospitality industry is a large subsection within the service industry and is comprised of four main areas: Food & beverage,...
EHL Insights
Reading Time: 15 min

How to manage cultural diversity in hospitality - A quick guide

Globalization, increasing freedom of movement between countries, and the growing interdependence of national economies have...
EHL Graduate School
Reading Time: 4 min

Skills-based talent management in hospitality and tourism

Hospitality businesses rely on their employees to provide excellent service and maintain the brand image. This front-line reality...
Dr Bertrand Audrin
Reading Time: 5 min

Transparency & conflict resolution in Airbnb & other two-sided markets

The rise in e-commerce platforms on the digital marketplace has led to many successful peer-to-peer businesses operating on an...
Dr Isabella Blengini
Reading Time: 7 min

What is a distribution strategy?

The ways in which businesses get their products and services to customers continue to rapidly evolve. An effective distribution...
Jochen de Peuter-Rutten
Reading Time: 8 min

How these 6 current social media trends reshape hoteliers' strategies

The hotel and hospitality industry evolves quickly to keep up with shifting consumer preferences and technological advances. In...
EHL Graduate School
Reading Time: 5 min

Visuals in vogue: Revolutionizing hospitality & travel marketing

Visuals have long played a significant role in the advertisement of travel destinations. During the 1930s, travel advertising...
Lionel Saul
Reading Time: 6 min

Employee engagement: The method behind hospitality success

Imagine a luxury hotel where front desk staff greet you warmly, housekeepers meticulously prepare your room, and servers delight...
EHL Graduate School
Reading Time: 4 min