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Hospitality

Operational performance, guest expectations, and service strategy. 

Hotel brands: Who owns what?

Are you fascinated by the glitz and glamour of the hotel industry? Do you dream of a career where you could work anywhere from a...
EHL Insights
Reading Time: 11 min

The future of tech in hospitality

In prehistoric times, our technology was limited to tools made of stone and bone. In the 21st century, we live in an era of...
Dr. Tatyana Tsukanova
Reading Time: 6 min

How to Increase Hotel Revenue Strategically

Growing hotel revenue is crucial for staying competitive and relevant. It allows you to keep reinvesting so you can keep your...
Veronika Mercier
Reading Time: 9 min

In-house vs. external training: Which is right for your hotel?

How do you maintain peak performance amidst the rapid pace of the hotel industry? One crucial aspect of maintaining excellence...
Anne-Céline Depierraz
Reading Time: 7 min

How to foster continuous improvement in the hospitality industry

To thrive in the hospitality industry, businesses must continuously improve their offer to adapt to industry trends and guests'...
EHL Graduate School
Reading Time: 5 min

Women in Saudi Arabia: Making their mark in the hospitality industry

Saudi Arabia’s vision 2030 has placed a strong emphasis on women empowerment, making it a key reform plan and goal. Over the...
Kaushiki Khanijo
Reading Time: 8 min

Dr. Inversini on human-centered digital transformation

Welcome to a new Q&A feature where we shine the spotlight on our EHL research faculty and their current work. With a view to...
Beatrice Venturini
Reading Time: 5 min

Could revenue management solve hospitality’s labor shortage?

After suffering the effects of COVID-19 for several long years, the tourism and hotel industries are now fully entering the...
Dr Cindy Heo
Reading Time: 3 min

Meeting industry demands: Aligning curriculum with hospitality trends

The hospitality industry is always changing and schools need to keep up with the latest trends to provide students with the best...
Ashley Musseau
Reading Time: 6 min

Why Human-Centered, High-Touch Customer Service Still Defines Exceptional Hospitality

Technology is continuing to transform how the hospitality industry operates, enabling greater speed, efficiency, and data-driven...
EHL Insights
Reading Time: 6 min