• There are no suggestions because the search field is empty.

Hospitality

Operational performance, guest expectations, and service strategy. 

Regenerative Hospitality: A Paradigm Shift for the Hotel Industry?

As part of his research on regenerative hospitality and digital technology, Dr Alessandro Inversini had the fantastic opportunity...
Dr Alessandro Inversini
Reading Time: 5 min

How hoteliers are using AI for Revenue Management

Hotel revenue management is the process of optimizing revenue by predicting demand and setting prices accordingly, most commonly...
Dr Cindy Heo
Reading Time: 4 min

Marketing in the Hospitality Industry: Data Driven Strategies

The hospitality industry is at a pivotal moment where data has become essential for effective marketing. While leading marketing...
EHL Insights
Reading Time: 5 min

The Skills Gap in the Hospitality Industry

Labor is the biggest single cost for hospitality institutions, yet many hotel and tourism industry employers are facing an...
Daniel Ciapponi
Reading Time: 3 min

6 great ways to reduce absenteeism and turnover rates in the workplace

Absenteeism and high turnover rates are two of the most common difficulties that leaders are facing in today’s tricky employment...
Dr Bertrand Audrin
Reading Time: 4 min

Hospitality Trends: A glimpse into the future of the industry

Step into the future of hospitality as we uncover the captivating realm of short- and long-term perspectives that are reshaping...
Lionel Saul
Reading Time: 7 min

Digital Transformation In the Hospitality Industry

Today's hotel guests research, book, and review their stays almost entirely through digital channels. They expect room controls...
EHL Insights
Reading Time: 7 min

Holacracy or wholly crazy?  Is a flattened hierarchy suitable to hospitality?

One concept in the hospitality sector, known for its traditionally very vertical hierarchical structure, is sparking discussion...
EHL Faculty
Reading Time: 5 min

How Hotel Private Equity Is Being Reinvented for Today

Over the past decade, the hospitality industry has evolved, and so has the way that private equity invests in it. In terms of...
EHL Insights
Reading Time: 5 min

Hospitality industry's new tipping system: What you need to know

How tips are distributed can quickly become a hot topic in restaurants and hotels. Employees care about justice and want to be...
Michael Gyger
Reading Time: 5 min