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Hospitality

Operational performance, guest expectations, and service strategy. 

Growing travelling population shaping the future of hospitality

Demographics and growing economies are changing the shape of future travelers in the world. What factors is the future of...
EHL Insights
Reading Time: 1 min

3 Things Entrepreneurs and Business Owners Can Learn From Hospitality

#1 - Hire the right people and treat them appropriately Whenever an employee is in contact with a customer, this presents an...
Samuel Wich
Reading Time: 3 min

Hospitality: An industry of entrepreneurs

Have you ever dreamed of running your own business? If so, hospitality may be the right field for you. The industry consists of...
EHL Insights
Reading Time: 3 min

Sustainable Tourism: Why Should Hotels Lead in This Effort?

The tourism industry has one of the highest growth rates out of all industries in the world, accounting for 10.4% of global GDP...
Lisa Xie
Reading Time: 5 min

Top 4 hospitality and tourism industry drivers

In 2017, travel bookings contributed$1.7 trillionto the U.S. economy. Globally, travel was worth $7 billion as of 2016. Driving...
EHL Insights
Reading Time: 1 min

Hotel Management Tips for Savvy Hoteliers

Running a hotel is no joke, especially nowadays. Expectations have changed over time, competition is more intense than ever...
EHL Insights
Reading Time: 9 min

Data Security in Hospitality: Risks and Best Practices

Information security is a pivotal aspect of many industries, not least the hospitality industry due to the nature of the data...
EHL Graduate School
Reading Time: 3 min

President of Worldwide Hotel Operations, Four Seasons Hotels

Ask hoteliers what their priority is and, publicly, most are likely to come up with a stock phrase like ‘delighting guests’,...
Stuart Pallister
Reading Time: 4 min

Strategic management accounting: Key for hotel managers?

While hotels have long used traditional management accounting practices, their use of contemporary strategic management...
Dr Michael J. Turner
Reading Time: 3 min

8 key terms every hospitality professional should know

Like any trade, hospitality has its own jargon which is widely used by people that work in the industry. In order to better...
Daniel Ciapponi
Reading Time: 3 min