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Hospitality

Operational performance, guest expectations, and service strategy. 

The new club culture: What hoteliers should know?

History rewrites itself. Shoulder pads, customised denim jackets, pegged jeans – all these trends have returned since the 80s....
EHL Insights
Reading Time: 4 min

Hotel Direct Booking Strategies That Actually Work

For small to mid-sized hotels, direct bookings are a game-changer. By bypassing third-party platforms like OTAs, hotels can save...
Abigail Ward
Reading Time: 7 min

Seven of the Most Remote Luxury Hotels in the World

Luxury hotels are usually defined by their sumptuous design, quality of amenities and outstanding service, but total privacy is...
Chiara Eckenschwiller
Reading Time: 4 min

Hotel Management Agreements: Aligning Goals Is Key

Hotel owners increasingly rely on hotel management companies to operate their hotels through formalized hotel management...
Dr Demian Hodari
Reading Time: 5 min

The desires of a new generation of hoteliers

In recent years, YHS has become quite the expert in knowing what young hoteliers want as a result of its annually published...
EHL Insights
Reading Time: 3 min

Marketing Trends in Hospitality: from Technology to Niches

Over the past year, Google made major inroads into the travel and tourism sector, changing the layouts of Google Flights and...
Dr Meng-Mei Maggie Chen
Reading Time: 2 min

Mergers & Acquisitions in Hospitality: Stick or Twist?

What’s the outlook for mergers and acquisitions (M&A) activity in the hospitality industry? We saw deals peak a few years ago in...
Stéphane Haddad
Reading Time: 2 min

Boosting Employee Performance in Hospitality

Few industries make greater use of part-time and seasonal employees than the hospitality industry. But even as they provide extra...
Dr Steffen Raub
Reading Time: 3 min

Hotel Sustainability: How Can Hotels Get Started?

Hotel sustainability has become a focal point for companies everywhere and the hospitality industry is no exception. Across the...
Natacha Reymond
Reading Time: 4 min

CEO Pay: Analysts' Forecasts and Compensation

CEO pay is a controversial topic as some executives have benefited massively from stock options even when their firms have not...
Dr Giuliano Bianchi
Reading Time: 2 min