Looking back, moving forward: How hospitality trends are evolving
Last year, we explored eight dynamic hospitality trends shaping our industry. What’s changed since then? Are these trends still...
Dr. Tatyana Tsukanova
Reading Time: 6 min
Luxury Hotel Marketing: Key Strategies for Success
At a Glance Luxury hotel marketing succeeds when it communicates a distinctive brand story and targets the right audience with...
EHL Graduate School
Reading Time: 13 min
Are you trapped by the similarity effect in your hiring decisions?
Have you ever preferred a candidate because of their similarity to you on various criteria? Did you grow up in the same village?...
Louanne Affolter
Reading Time: 4 min
Guest Experience Management In Hospitality
Guest experience is the sum of every interaction a guest has with your business, from the moment they discover your property to...
Dr Suzanne Godfrey
Reading Time: 11 min
Hotel Staff: Positions, Management, and List of Responsibilities
Hotels are complex operations that rely on a wide mix of roles working together throughout the day. From the moment a guest...
Philippa Golding
Reading Time: 13 min
What is Hospitality Management?
Hospitality. An industry as diverse as the culinary delights that grace its establishments’ tables. A customer-oriented mindset...
EHL Insights
Reading Time: 3 min
Enhancing hotel guests’ well-being: Academic insights for hoteliers
In recent years, the topic of well-being has become increasingly ubiquitous. A report by McKinsey (2024) finds, surprisingly,...
Dr Valentina Clergue
Reading Time: 5 min
Luxury hotels and a ‘sense of place’: Brand identity and experiences
In the second article in this three-part series exploring luxury hotels and how a ‘sense of place’ helps differentiate a luxury...
Dr Suzanne Godfrey
Reading Time: 3 min
AI in Hotel Operations: Strategic Automation by Hotel Segment
AI is rapidly changing the very foundations of hospitality. In a traditionally labor-intensive industry, AI tools significantly...
Emma Näpänkangas
Reading Time: 5 min