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Hospitality Industry / Executive Intelligence

Food & Beverage (F&B) Report: New Standards in Hygiene and Safety

Almost all businesses across most industries have been severely impacted by recent global events....

Pierre Verbeke

Reading Time: 1 min

Trends in Education

A Tripartite Approach to Bridging the Gap Between Education and Industry Demands

In the fast-paced hospitality industry, educational systems often struggle to keep up with evolving demands. This challenge is...

Chenqian Liang

Reading Time: 1 min

Hospitality Industry

How has the hotel development scene evolved?

Hotel development, in a nutshell, involves the process of sourcing and negotiating hotel management or franchise contracts as...

[DEV] - Development Author

Reading Time: 6 min

Executive Intelligence

Service Recovery Matrix: How to handle customer complaints?

Service recovery is important because it gives companies the opportunity to meet customer expectations and prevent a customer...

Meygan Gerber

Reading Time: 2 min

Executive Intelligence

A checklist to support your staff with service recovery

Satisfying complaining customers is challenging, especially when dealing with the increasing number of customers with...

Olivier Verschelde

Reading Time: 1 min

Executive Intelligence

Service Design guide: A human-centric methodology

Service design is a methodology that aims at creating the best possible customer experience. It involves both...

Meygan Gerber

Reading Time: 2 min

Executive Intelligence

4 steps to achieve Cultural change

Having a customer-centric culture that puts the customer first and focuses on their experience is related to success in...

Franck Louveau

Reading Time: 2 min

Executive Intelligence

Creating a lasting and strong customer service culture

You may have heard how important service culture is, specifically in the hospitality industry. But what exactly is service...

Olivier Verschelde

Reading Time: 2 min

Executive Intelligence

6 Customer Service Experience Trends to watch for in 2022

Companies from all industries need to keep up with emerging service experience trends if they want to meet customer...

Olivier Verschelde

Reading Time: 3 min

Executive Intelligence

The 5 Drivers of Company Service Culture

A service culture is when customers are at the heart of the business. Exceptional service makes customers stick longer with your...

Franck Louveau

Reading Time: 2 min

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