Wellness Spa: a growing hospitality niche in a post-COVID landscape
The “Health & Wellness" sector could well be the answer to post-COVID redevelopment needs and looks set tobe one of the new...
Louis de Vilmorin
Reading Time: 3 min
What is Disintermediation?
In the modern age, how businesses engage their customers continues to evolve rapidly. Consumers have changed how they search out...
EHL Insights
Reading Time: 3 min
Why is Service Culture important?
As EHL Advisory Services would have you know, “developing a Service Culture is an imperative”. But what is it that makes service...
Franck Louveau
Reading Time: 2 min
Sustainability in Tourism: The Sociocultural Lens
Sustainability in tourism is typically discussed through three lenses: economic, environmental, and social. Each is legitimate on...
Beatrice Venturini
Reading Time: 10 min
Why the tourism industry needs sustainability champions
In the absence of leading role players in sustainability, the tourism landscape currently benefits from an eco-system of...
Dr Carlos Martin-Rios
Reading Time: 3 min
What are the benefits of implementing Service Recovery?
While some errors may be inevitable in the service sector, dissatisfied customers are not. This is why some service providers opt...
Meygan Gerber
Reading Time: 2 min
Sustainability Week: EHL students fight against waste on campus
Written by SSR Committee We are the first generation to experience global warming and the last one to be able to do something...
Julia Barbey
Reading Time: 2 min
Service Design: A Complete Overview
Behind every smooth hotel check-in, intuitive mobile app, or efficient healthcare visit lies careful planning that connects...
Olivier Verschelde
Reading Time: 5 min
How does Service Excellence for youngsters alter Customer Care
Millennials and generation Z, our future big spenders, are more and more interested in the experience-driven economy. Adjusting...
EHL Graduate School
Reading Time: 2 min
Service excellence in hospitality industry: what a 5* Hotel GM says
Against the backdrop of relentlessly evolving consumer demands and technological disruption, what does service quality mean...
Franck Louveau
Reading Time: 3 min