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Hospitality

Operational performance, guest expectations, and service strategy. 

In a world of mobile lifestyles and remote working, what role will hotels play?

At a time when many of the world’s events continue to be plagued by COVID-19, making plans even a week in advance may seem...
Kimberly Yoong
Reading Time: 6 min

The power of scent: How to create an olfactory signature in hospitality

An interview with scent specialist, Emmanuelle Grau-Bretin, founder and director of the Neuchâtel-based olfactory design center, ...
Beatrice Venturini
Reading Time: 5 min

Hotel investment guide: How to buy and sell hotel real estate?

It’s not on the average person’s to-do list to buy a hotel, or sell one, for that matter. Therefore finding trusted guidance and...
Catherine Rey
Reading Time: 8 min

Service Robots in Hospitality Are Redefining Guest Experience

Robots have officially left the factory floor. They are out here with us, navigating our messy, unpredictable world. They check...
EHL Insights
Reading Time: 5 min

Role of ESG In the Hospitality Industry & Hotel Asset Lifecycles

Profit, People, Planet: the triple bottom line “Holy Grail” that many companies preach, but how many practice it? Over the last...
Kimberly Yoong
Reading Time: 10 min

The need for talented employees in the hotel and tourism industry

With 1 out of 10 jobs currently supported by the Travel and Tourism industry, 9.9% of global employment, it’s evident that this...
Abigail Ward
Reading Time: 4 min

Remote work trends: what hotel workspaces can offer over co-working offices

There was a time when working where and when you wanted was primarily limited to freelancers and digital nomads. But that was...
EHL Insights
Reading Time: 4 min

Debunking 10 common myths about the Hospitality Industry

A look at the 10 most common myths about the hospitality industry, from the nature of its jobs to its economic value and future.
EHL Insights
Reading Time: 5 min

Hospitality training and education: how to cater to tomorrow's student

The future of the world of education for hospitality students and how businesses in the industry will thrive in the years to come...
Chenqian Liang
Reading Time: 5 min

Data privacy vs personalization in a Covid-19 World

In an era where technology has facilitated access to data, consumers are increasingly aware of the trade-offs between...
EHL Insights
Reading Time: 3 min