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Hospitality

Operational performance, guest expectations, and service strategy. 

What is Spa Management?

A day at the spa provides many people with feelings of both anticipation and relaxation. These businesses offer excellent...
Marcel Butchey
Reading Time: 3 min

11 Examples of CSR practices in the hospitality industry

In recent decades, consumer awareness of social and environmental issues has increased markedly. Companies are progressively...
EHL Insights
Reading Time: 2 min

What Are the Different Types of Hotels?

Not all hotels are created equal. and we're not just talking about star ratings. The word "hotel" covers an enormous range of...
EHL Insights
Reading Time: 10 min

Issues in the Banking Industry: Hospitality skills to the rescue

Developments in technology have resulted in a wealth of changes across all industries. Not only has technology changed the...
EHL Insights
Reading Time: 6 min

How has the hotel development scene evolved?

Hotel development, in a nutshell, involves the process of sourcing and negotiating hotel management or franchise contracts as...
Kimberly Yoong
Reading Time: 6 min

Virtual Reality: an efficient tool for recruiting new talent

Better chosen talent, thanks to virtual reality Hiring is a science, an art, and sometimes, a balancing act. Are you ready to...
Dr Stéphanie Pougnet
Reading Time: 7 min

Hilton: When recruiting talents we focus on soft skills like teamwork

What experience and skills do hospitality organizations look for when hiring graduates? What elements should a good resume of...
EHL Insights
Reading Time: 2 min

Training the hospitality skills and hosts of tomorrow

EHL Swiss School of Tourism and Hospitality (EHL SSTH) in Passugg has been offering a Bachelor's program in International...
Frank Giannotti
Reading Time: 1 min

Understanding Hotel STAR Reports: A Complete Guide

A hotel can run 80% occupancy for twelve months straight and still be losing ground. If your competitors are running 88% while...
Jochen de Peuter-Rutten
Reading Time: 7 min

The future of innovation in hospitality: success factors & challenges

Just before the majority of countries around the world went into lockdown, we (Pr. Martin-Rios from EHL and Pr. Chan from NY...
Dr Carlos Martin-Rios
Reading Time: 5 min