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sustainability champions
Sustainability

Why the tourism industry needs sustainability champions

In the absence of leading role players in sustainability, the tourism landscape currently benefits from an eco-system of...
Dr Carlos Martin-Rios
Reading Time: 3 min
Generational differences in hospitality
Talent & Culture

Mind the generation gap! Generational differences in hospitality

A look at how to navigate the generational stereotype minefield that has some hospitality brands scratching their heads. With all...
Kimberly Yoong
Reading Time: 6 min
Service Recovery?
Service Design

What are the benefits of implementing Service Recovery?

While some errors may be inevitable in the service sector, dissatisfied customers are not. This is why some service providers opt...
Meygan Gerber
Reading Time: 2 min
Pasta shapes
Recipes

Choose right for your type: Pasta shapes and their sauces

"There is a pasta shape and recipe for each day of the year and more! In Italy there are over 600 different pasta shapes on the...
Beatrice Venturini
Reading Time: 5 min
Hotel Development scene
Finance & Investment

How has the hotel development scene evolved?

Hotel development, in a nutshell, involves the process of sourcing and negotiating hotel management or franchise contracts as...
Kimberly Yoong
Reading Time: 6 min
exchange rate
Executive Intelligence

Exchange Rate trends, how do they impact hotel performance?

In this report we analyze how exchange rate fluctuations affect the hospitality industry. We consider the case of Switzerland,...
Dr Isabella Blengini
Reading Time: 1 min
virtual reality
HR & Hiring

Virtual Reality: an efficient tool for recruiting new talent

Better chosen talent, thanks to virtual reality Hiring is a science, an art, and sometimes, a balancing act. Are you ready to...
Dr Stéphanie Pougnet
Reading Time: 7 min
The Hilton Garden Inn recruits talents with soft skills like teamwork
HR & Hiring

Hilton: When recruiting talents we focus on soft skills like teamwork

What experience and skills do hospitality organizations look for when hiring graduates? What elements should a good resume of...
EHL Insights
Reading Time: 2 min
Training the hospitality skills and hosts of tomorrow
Hotel Management

Training the hospitality skills and hosts of tomorrow

EHL Swiss School of Tourism and Hospitality (EHL SSTH) in Passugg has been offering a Bachelor's program in International...
Frank Giannotti
Reading Time: 1 min
Hotel STAR reports and STR data
Hotel Management

Understanding Hotel STAR Reports: A Complete Guide

A hotel can run 80% occupancy for twelve months straight and still be losing ground. If your competitors are running 88% while...
Jochen de Peuter-Rutten
Reading Time: 7 min
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