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Hospitality

Operational performance, guest expectations, and service strategy. 

INTERVIEW: Global Expansion for Hotel Brands

In an increasingly globalized world where travel has become faster, cheaper, and more convenient, the hospitality industry has...
Kimberly Yoong
Reading Time: 2 min

Ecosystems Strategy in the Age of Digitization

The transformation of the hospitality industry is relentlessly progressing. In the past 20 years the hospitality landscape has...
Dr Nicole Hinrichs
Reading Time: 3 min

Redefining The Value Chain: Lessons from Thomas Cook’s Demise

Thomas Cook: An Industry Perspective On September 23rd, 2019, Thomas Cook – one of the world’s oldest travel companies – declared...
Dr Achim Schmitt
Reading Time: 3 min

5 biggest fails while learning Hospitality Skills

While we all struggle to learn new skills, we thought it would be interesting to showcase the process and therefore have gathered...
EHL Insights
Reading Time: 7 min

The Best Airline to Work For: Lessons in the Art of Hospitality

For anyone dreaming of a career in aviation, a key question often arises: What is the best airline to work for? It goes beyond...
EHL Insights
Reading Time: 6 min

Why Singapore Hotels are Tapping Into Biophilic Design

Singapore is stepping into this field by building a Super Low Energy (SLE) resort in the backyard of its National Singapore Zoo....
Holden Madison
Reading Time: 3 min

Is Singapore Becoming the World’s Next Innovation Hotspot?

Today, innovation labs come in all shapes and sizes, whether it be: concept development labs: fostering collaboration and...
EHL Insights
Reading Time: 3 min

Swiss Hotel Brands: Market Structure & Key Players

Switzerland’s hotel brand market operates according to a different set of rules than most European destinations. Structural...
EHL Insights
Reading Time: 6 min

Meet the biggest hotel chains in the world

The world's largest hotel chains have to be doing something right. For the hospitality student, major hotel chains offer case...
EHL Insights
Reading Time: 2 min

Hospitality Management: What are Millennials Looking for?

My thesis set out to answer these questions, based on a sample of 525 graduating students from four Swiss hotel management...
EHL Insights
Reading Time: 2 min